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Privacy Policy

Last Updated: January 15, 2023

Introduction

NetXRedis ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We operate in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy laws. By accessing our website or using our services, you accept the practices described in this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

  • Contact information (name, email address, phone number, mailing address)
  • Account information (username, password)
  • Service information (details about your home network setup, router model, internet service provider)
  • Payment information (credit card details are processed by secure third-party payment processors)
  • Communications (messages you send us, customer service interactions, feedback)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • Device information (IP address, browser type, operating system)
  • Usage information (pages visited, time spent on site, actions taken)
  • Location information (general location based on IP address)
  • Cookies and similar technologies (as described in our Cookie Policy)

How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send administrative information, such as appointment confirmations
  • Respond to comments, questions, and requests
  • Send marketing communications about our services, offers, and promotions
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Personalize your experience on our website
  • Comply with legal obligations

Information Sharing and Disclosure

We may share your personal information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

We do not sell your personal information to third parties.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights and Choices

Access, Update, or Delete

You have the right to access, update, or delete your personal information. You can request access to your data, correction of inaccurate data, or deletion of your data by contacting us at [email protected].

Marketing Communications

You can opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Cookies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect certain features of our website. For more information, please see our Cookie Policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected personal information from a child under 18, we will delete that information as quickly as possible. If you believe we have collected personal information from a child under 18, please contact us.

Cross-Border Data Transfers

Your personal information may be processed in countries where we operate or where our service providers are located. By providing your information, you consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules than those in your country.

When we transfer personal information outside of Canada, we implement appropriate safeguards to ensure your information receives adequate protection in accordance with this Privacy Policy and applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

NetXRedis
123 Network Ave, Suite 405
Vancouver, BC V6B 4T5
Canada

Email: [email protected]
Phone: (604) 789-3456
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Optimizing home networks across Canada since 2015. We eliminate dead zones and maximize your internet speed with expert router setup and WiFi optimization.

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